Questions? Email us.
How-tos, ideas, something that went wrong: write to us anytime. The most common questions are answered below, too.
support@gigwrap.app
Include a screenshot and your app version (at the bottom of Settings) so we can find the cause faster. Please don’t email backup files. They hold all your records.
Write an EmailPrivacy Policy & Terms
GigWrap has no servers and no sign-up, and doesn’t collect your data. Read the full policy →
Restore Purchases
After switching phones or reinstalling, tap GigWrap Pro at the top of Settings, then tap Restore Purchases. Use the Apple Account you bought it with.
Refunds
The App Store handles purchases and refunds. Request one at reportaproblem.apple.com. After a refund, you can still view and export everything you’ve logged.
Cancel the Yearly Plan
Go to Settings › your name › Subscriptions on your iPhone. The plan renews within 24 hours before it ends, so cancel at least a day ahead.
Start here
How do I move my records to a new phone?
Two ways. Turn on iCloud Sync (Pro) and sign in to the same Apple Account on the new phone, and your records sync over. Or make a full backup in Settings › Backup & Restore and restore that file on the new phone. Restoring merges the backup in, so anything you’ve already logged on the new phone stays.
I deleted something by mistake. Can I get it back?
Yes. Deleted jobs, projects and expenses go to Trash in Settings, where you can restore them for 30 days before they’re removed for good.
My books are suddenly empty. What now?
Don’t start over yet. GigWrap saves a backup on your device the first time you open it each day. If your books are empty but an automatic backup has records, a banner at the top of Work and Projects offers a one-tap restore.
Can I export a spreadsheet?
Yes. Go to Settings › Export CSV & Excel to export CSV files: free, with no limit, and they open in Excel, Numbers and other spreadsheet apps. The full Excel workbook and client statements are part of Pro.
Does my data go to your servers?
No. GigWrap has no servers and no sign-up. Your records and photos stay on your phone, and with iCloud Sync on, they go only to your own iCloud. We can’t see them.
Does it work on iPad?
Yes. GigWrap runs on iPhone and iPad with iOS 18 or later. With iCloud Sync on, both devices share the same books.
Can a photo watermark be used as proof?
Watermarks record when and where a photo was taken, and whether it was shot live or imported from Photos, so you have a record for your own files. They’re only a record and don’t serve as proof of anything.
Didn’t find your answer? Email support@gigwrap.app.